Privacy Policy

Last updated: October 16, 2026

PILL RUN respects your privacy. This Privacy Policy explains how we may collect, use, retain, and share personal information when you browse our website, create an account, purchase products, contact customer support, or use related services.

We process personal information only to the reasonable extent required to provide our services, complete transactions, comply with legal obligations, and improve the website.

1. Information We May Collect

Information You Provide

When you create an account, place an order, subscribe to communications, or contact us, we may collect:

• Your name;

• Email address and telephone number;

• Billing and delivery addresses;

• Order, return, and refund information;

• Messages, photographs, or other content provided to customer support;

• Marketing subscriptions and communication preferences.

Transaction and Payment Information

Payments are generally processed by third-party payment providers. We may receive payment status, transaction identifiers, payment-method type, and fraud-prevention results, but we generally do not directly store complete payment-card numbers or security codes.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

• IP address;

• Browser, device, and operating-system information;

• Access times, pages viewed, and referring pages;

• Shopping-cart activity, clicks, searches, and website interactions;

• Information generated through cookies, pixels, and similar technologies;

• Error logs, security logs, and approximate location information.

2. How We Use Information

We may use personal information to:

• Create and manage your account;

• Process payments, orders, deliveries, returns, and refunds;

• Send order confirmations, shipping updates, and service notices;

• Respond to inquiries and provide customer support;

• Remember shopping-cart contents, language, and website preferences;

• Protect the website and prevent fraud, misuse, and unauthorized activity;

• Analyze and improve the website, products, services, and user experience;

• Send offers or product information with your consent or where permitted by law;

• Meet legal, tax, accounting, regulatory, and dispute-resolution obligations;

• Create aggregated or anonymized information that cannot reasonably identify you.

3. Legal Bases for Processing

Depending on applicable law, we may process personal information based on one or more of the following:

• Performance of a contract with you, such as processing and delivering an order;

• Compliance with legal obligations;

• Your consent;

• Protection of your or another person’s vital interests;

• Our legitimate interests, such as preventing fraud, maintaining security, and improving services, where those interests do not improperly override your rights.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Maintain login sessions and shopping-cart functions;

• Remember language and other preferences;

• Analyze website traffic and usage;

• Improve website performance;

• Provide personalized or marketing features after obtaining any required consent.

You can manage or delete cookies through your browser settings. Disabling essential cookies may prevent features such as account login, shopping carts, or checkout from working correctly.

Where a cookie-preference tool is available, you may also use it to manage non-essential cookies.

5. How We May Share Information

We may share personal information, where reasonably necessary, with:

• Website-hosting, cloud-storage, and technical-service providers;

• Payment processors and fraud-prevention providers;

• Warehousing, logistics, delivery, and return-service providers;

• Customer-support, email, and communication providers;

• Analytics, cookie, and marketing-service providers;

• Professional advisers, including lawyers, accountants, and insurers;

• Courts, regulators, or law-enforcement bodies legally entitled to receive it;

• Relevant parties in a merger, acquisition, financing, restructuring, or transfer of assets.

Service providers may process information only as necessary to provide the agreed services and comply with applicable obligations.

If applicable law defines certain advertising or data-sharing practices as a “sale” or “sharing” of personal information, we will provide any required notices and choices.

6. International Data Transfers

Our service providers or data-storage facilities may be located outside your country or region.

Where personal information is transferred to another jurisdiction, we will take reasonable measures required by applicable law, such as using contractual safeguards, recognized transfer mechanisms, or other appropriate protections.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, perform contracts, resolve disputes, and comply with legal obligations.

Retention periods may vary according to the type of transaction, account status, statutory requirements, security needs, and applicable limitation periods. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of internet transmission or storage can be guaranteed to be completely secure. Use a strong password and avoid sending sensitive information through unsecured channels.

9. Your Privacy Rights

Depending on the laws applicable in your location, you may have the right to:

• Ask whether we hold your personal information;

• Access or request a copy of your information;

• Correct inaccurate or incomplete information;

• Request deletion of your information;

• Restrict or object to certain processing;

• Withdraw consent;

• Request information in a portable format;

• Object to direct marketing;

• Submit a complaint to an appropriate regulatory authority.

These rights may be subject to legal exceptions and identity-verification requirements. To submit a request, contact [email protected]. We may request reasonable information to verify your identity and protect your account.

10. Marketing Communications

If you choose to receive marketing emails, you may unsubscribe at any time by using the link provided in the email or contacting [email protected].

Even after you unsubscribe from marketing, we may continue sending necessary service messages relating to orders, payments, delivery, security, or account administration.

11. Children’s Privacy

The website is not primarily directed to children under the minimum legal age in their location, and we do not knowingly collect personal information from children without any required parental or guardian consent.

If you believe a child has provided personal information without appropriate consent, contact us so that we can take suitable action under applicable law.

12. Third-Party Websites

The website may contain links to third-party websites or services. Their privacy practices are not controlled by this Policy. Review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. The revised Policy will be published on the website with an updated revision date.

Where an update involves material changes, we will provide notice through the website, email, or another appropriate method where required by law.

14. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or wish to exercise a privacy right, contact:

[email protected]